On the afternoon of August 12, 2013 the Manchester Fire Department was dispatched to a commercial address on Bonnet Street for a report of a person stuck in an elevator. On arrival personnel on Engine 5 found that there was a man trapped near the first floor, and the doors would not open.
Crews attempted to gain access through the first floor doors, but after several attempts at bypassing safety mechanisms they were unable to get the interior door to slide open. The decision was made to make access from the floor above. Members were able to open the second floor exterior doors, and quickly gained entry into the elevator car from its roof hatch. After lowering in a ladder and firefighter, the crew assisted the trapped person to the roof of the elevator car, and then to the second floor.
Engine 5 was able to quickly clear the scene after ensuring that the elevator was disabled pending service from repair crews.